Shipping Policy

Last updated · 17 May 2026

We ship the printed and signed editions of The Man Who Stayed across India and to most countries worldwide. This page explains where we deliver, how long it usually takes, what we charge, who carries your parcel, and what happens if something goes sideways.

Note: ebooks and audiobooks are delivered instantly via email or your order page after payment — no shipping is involved, and applicable GST is shown at checkout.

1. Service Area

We deliver pan-India through Shiprocket, which aggregates a network of major Indian courier partners. International orders are fulfilled via FedEx and DHL. If your destination is not currently serviceable, drop us a line and we’ll let you know whether we can arrange a special dispatch.

2. Processing Time

• · Standard editions:dispatched within 1–2 working days of order confirmation.
• · Signed editions:add 2–3 days to the processing time so the author can sign and personalise the copy.
• · Orders placed on Saturdays, Sundays, or public holidays are processed on the next working day.

3. Domestic Delivery SLA

After dispatch, indicative delivery times within India are:

• · Metro cities (Delhi NCR, Mumbai, Bengaluru, Chennai, Hyderabad, Kolkata, Pune, Ahmedabad): 3–5 working days.
• · Tier-2 and Tier-3 cities and towns: 5–7 working days.
• · North-East, Jammu & Kashmir, Ladakh, Andaman & Nicobar, and other remote pincodes:7–10 working days.

These are best-effort estimates. Festivals, weather, strikes, and courier-side capacity can add a day or two. We will keep you updated if your tracking goes quiet.

4. International Delivery SLA

International orders typically reach you within 10–21 working days, depending on the destination country and local customs clearance. Express options are available on request — write to us before placing the order if you have a hard deadline.

5. Shipping Charges

• · Free shipping within Indiaon orders of ₹499 or more.
• · A flat shipping fee of ₹79 applies to Indian orders below ₹499.
• · International shipping is zoned and calculated automatically at checkout based on the destination and weight. The fee is shown before you pay.

6. Cash on Delivery (COD)

• · COD is available on pincodes serviced by Shiprocket’s COD partners — check serviceability at checkout.
• · The maximum order value for COD is ₹5,000.
• · A small handling fee may apply to COD orders and is shown at checkout before payment.
• · We may decline COD on a per-order basis if the address has a history of failed deliveries or RTOs.

7. Pincode Serviceability

Serviceability is checked in real time at checkout against Shiprocket’s API. If a pincode is non-serviceable, we will say so before you pay and suggest the next nearest deliverable address — or, where possible, offer an alternative courier.

8. Courier Partners

Depending on pincode, weight, and service availability, your parcel may be carried by:

• · India (via Shiprocket): Delhivery, BlueDart, India Post, DTDC, Ekart, Shadowfax, and others.
• · International: FedEx and DHL.

We assign the courier based on what gets to you fastest and most reliably for your location.

9. Tracking

As soon as your order is dispatched, we send the AWB (Air Waybill) number and a tracking link via email, SMS (DLT-compliant, through MSG91), and — if you opted in — WhatsApp. You can also track any order on our /track-order page using your Order ID and the email or phone number on the order.

10. Failed Delivery Attempts

Our courier partners attempt delivery up to three times. If all three attempts fail — for example, the address is unreachable, the consignee is unavailable, or COD is refused — the parcel is returned to us as RTO (Return to Origin). See our Refund Policy for how RTOs are refunded.

11. Customs & Duties (International Orders)

For international shipments, the buyer is responsible for any customs duties, import taxes, brokerage fees, or local levies charged by the destination country. These are over and above the price and shipping shown at checkout, and are collected by the courier or local post on delivery. If you refuse delivery or fail to pay applicable duties, the parcel may be abandoned or destroyed; we cannot refund the order value or shipping in that case.

12. Lost in Transit

If your parcel has not moved for an unreasonable period or appears to be lost, write to us within 15 days of dispatch. We will file a lost-parcel claim with the courier on your behalf, keep you updated through the investigation, and — once the courier confirms the parcel is lost — either re-ship the order or issue a full refund, whichever you prefer.

13. Address Accuracy

Please double-check your shipping address, landmark, and phone number at checkout. If the courier cannot deliver because the address is incomplete, incorrect, or the recipient cannot be reached, we may need to charge a fresh shipping fee to re-ship the order. We cannot be held responsible for delays or losses caused by an incorrect address provided at checkout.